PetTrackie-Our App

The PetTrackie App requires iOS version 7.0 or later and Android devices running Android 4.0 or later.

 

You will be asked to confirm permission for anyone to add the device. You can also block these requests.

On the main home screen, Tap Master, at the bottom of the screen, slide the yellow button “Permit to add” to the left, the button will turn grey and display “Block adding”.

The Administrator of the device can block others from adding the device.

 

Safety & General Warnings

  • The GPS will not work when the device is powered off or the SIM card/GSM network does not have coverage/is out of service.
  • The device is waterproof to -1 meter of water up to a water temperature of 20 degrees Celsius. The device is not vapour proof so steam conditions or hot water should be avoided. If the back of the device or the side sim card port have been opened the device is no longer waterproof.
  • Do not attempt to repair the device yourself, as any modification to the product will affect the use of the product and affect the warranty. Opening the device will make your warranty null and void, if not carried out by a qualified professional. Removing the sim card when the device is powered on may cause damage to the device. If removing the WatchOvers sim card, the device must be powered off before removing and when fitting the sim card, then powered on with the sim card fitted to avoid damage to the device. We recommend that you do not open the back of the device or the sim port door on the side of the device.
  • Please keep the device away from fire and high temperature.
  • Use only the original accessories recommended by the manufacturer. Using other accessories may be dangerous and invalidate all warranties and licences.
  • Avoid cleaning with corrosive cleaning agents and chemicals, use a soft, dry cloth to clean the device.
  • It is prohibited to use the device at the petrol stations, restricted chemical plants or near oil depots as such use of the device in the above environments may raise the risk of explosion.
  • For Air travel please follow the airline mobile phone guidelines and power off the device when requested. The manufacturer does not accept responsibility for any damage which may be caused by Airport X-ray equipment.
  • Batteries should be disposed of responsibly. It is dangerous to try to open the battery or throw the battery into a fire. Never place the battery in the hands of children.

 

App Versions

There is continuous upgrading and updating to enhance this product, thus the content may be different to your product, which is subject to change without prior notice. The illustrations in the Users’ Manual are for your reference only. WatchOvers Limited reserves the right to change the User’s Manual. 1st May 2018.

Powering off the Device Remotely

The device cannot be turned off using the power button to avoid the device being turned off by accident. To turn off the device remotely through the App, Tap Manage, Tap Turn off device remotely, Tap on the date box to set the time and date you want the device to automatically power back on and Tap the Powered off button.

To turn off the device so that it must be powered back on using the power button on the device, Tap Do not power on automatically which will turn green and Tap Powered off.

When the device is powering off you will hear the word “goodbye” from the speaker on the device.

Note: Only the administrator can turn off the device remotely.

No, the app is not designed to work on an iPad or other tablet. It is developed to work on Android and iOS smart phones only and therefore should be run on your mobile phone to work. The app will display on an iPad but not all features will work and it may cause conflicts so it is best to use the App on your smart phone.

Delete the Device

To Delete the device from your App, Tap Master, press the Delete button and Confirm.

How to transfer the Administration rights to another person

Only the Administrator can transfer the rights to a Backup Administrator. To transfer rights, Tap Master, Tap and hold on one of the Backup administrators you wish to transfer the rights to and Tap Transfer Administration Rights in the popup menu.

If there are more than 1 person with the device added to their account, you will transfer the administrator rights to them

No, our App is not designed for Windows phones and does not work on most BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.

Only the Administrator can transfer the rights to a Backup Administrator. To transfer rights, Tap Master, Tap and hold on one of the Backup administrators you wish to transfer the rights to and Tap Transfer Administration Rights in the pop up menu.

With Multi-User, our App will allow you add and monitor up to 16 devices on your smart phone.

The device will send Alert messages automatically to Administrators and Backup Administrators of the device, through the WatchOvers PetTrackie App on their mobile phone such as when the battery is low or if the wearer breeches a Geo-Zone.

To view your messages alerts Tap Messages.  To delete your messages, Tap Delete on the top right of the screen and Tap Confirm

 

 

A Geo-Zone is an area with a virtual boundary or fence set by you. For example you can set up a Geo-zone around your house, school or park and receive an alert when the enters or exits the zone.  Geo Zones are set in Fence List.

Fence list

Tap Fence list to set up or edit geo-fences. You can set up multiple geo-fences of square, rectangular or circular shapes.

Tap on Add fence. Tap on the Icon to the left of the slider to set a circular, square or rectangular fence.

To set a circular fence, once circular is selected, use the slider to set the diameter of the fence.

Tap Fence name to add a fence name and Tap Done to save the fence.

To add square or rectangular fence, Tap on the Icon to the left of the slider, select the Square Icon and use the slider to set the size of the square fence.

To set a rectangular fence, once you have selected the square icon, Tap the 3 dot Menu Icon, select the vertical or horizontal Icon and use the slider to set the vertical or horizontal distance.

Tap Fence name to add a fence name and Tap Done to save the fence.

Note: Geo-fencing will not work when location mode is set to Manual mode.

 

The device is usually indoors if this is happening. The device is primarily a GPS device for when your pet is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on our App you will see a location bubble, on the left hand side of this bubble, you will see an Satellite icon to indicate that the device is working off GPS, or an Ariel for LBS or WiFi, to give you its current location.

When the device is indoors and GPS is displayed on the App, up you can sometimes get shadowing which can make the GPS location display anywhere from 10 meters to 100+ meters from its actual location.

LBS (Local Base Station) can be displayed when the device is indoors and this indicates cellular positioning which is usually accurate from 100 meters to 1000+ meters depending on the distance away from your nearest mobile phone base station that the device is registered to.

In general GPS devices are designed for outdoor use, therefore they are not as accurate when used indoors. Please note that when locating a device indoor the location can show as the house next door, or a lot further away depending on the LBS unit it is connected to. It is important to look at the location box to see if the device is using GPS or LBS/WiFi for location as LBS and WiFi is not as reliable.

To Download the WatchOvers PetTrackie APP

Scan the QR code on Users Manual,

OR on your smart phone go to www.watchovers.com and download our App by clicking on the App Store or Google Play Buttons,

OR search for “WatchOvers PetTrackie” in Google play or the App Store to download our App and click install.

After install is complete please click “OK” to allow notifications in order to receive alerts & notifications.

Note:  We have more than 1 App, please download the WatchOvers PetTrackie App. Screens may vary for Android and iOS.

 

 

All phone numbers in the App should be setup using your international prefix such as 0044, 00353, 0033, 0049, 0039, 0034 etc. to ensure location data transfers when travelling to another country.

The App uses Google Maps to locate the device. There are 3 map options: Satellite, 2D and 3D.

Tap anywhere on the Home Screen map to enter the Location map screen.

Then Tap the circle above the mobile phone Icon to switch between these options and to choose your preferred option.

To set up a Geofence /Geo Zone

Tap Fence list to set up or edit geo-fences. You can set up multiple geo-fences of square, rectangular or circular shapes.

Tap on Add fence. Tap on the Icon to the left of the slider to set a circular, square or rectangular fence.

To set a circular fence, once circular is selected, use the slider to set the diameter of the fence.

Tap Fence name to add a fence name and Tap Done to save the fence.

To add square or rectangular fence, Tap on the Icon to the left of the slider, select the Square Icon and use the slider to set the size of the square fence.

To set a rectangular fence, once you have selected the square icon, Tap the 3 dot Menu Icon, select the vertical or horizontal Icon and use the slider to set the vertical or horizontal distance.

Tap Fence name to add a fence name and Tap Done to save the fence.

Note: Geo-fencing will not work when location mode is set to Manual mode.

 

The PetTrackie updates it’s position automatically every 60 seconds so simply open the map screen to see the current location within about 60 seconds.

If you have the device set in Manual mode, the device will send it’s position only when you press the Loc button on the map screen. Press the Loc icon on the bottom left of the map screen to check the current position of the device.

You can change the map view to satellite map, 2D map, or 3D map by pressing the circular icon near the top right hand side of the screen.

You will receive alert notifications when the device breaches a Geo-Zone you have created or if the battery charge is low.

To see the history of where your pet has been, on the Location map screen, Tap the Track button to see the location history of the device which will default to show today’s history. Should you wish to view a different day’s history, Tap on Today at the top of the screen and choose the date your wish to view or Tap Pre to go back one day at a time.

Yes, up to 16 people can receive the alert notifications on their smartphones at the same time, once they have downloaded the App and added the device to their account.